27913 NL CW Associate Customer Service Intercontinental

Location: Breda Salary: competitive
Sector: Supply Chain and Demand Planning Type: Contract

As an Associate Customer Service Intercontinental, you will be a key player in ensuring timely supply of orders to the customers of the ABR-Intercontinental (TMEA) Region.
You are responsible to ensure every patient every time and act as the spider in the web that connects Demand and Supply in an environment where the exception is the rule.

Associate Customer Service Intercontinental

Project overview
* Provides excellent customer and product service; ensures customers are satisfied
* Processing of sales orders on a daily basis
* Handling of export- and import documentation
* Monitoring shipments and pro-actively respond on potential issues
* Handle and resolve service and transport issues
* Develop and maintain good relationships with internal/ external customers (affiliate, distributor, etc) and the on-site departments)
* Represent Customer Service in cross functional project teams
* Identify process improvements
* Provide input for the monthly metrics
* Ensure knowledge of Good Distribution Practices and job related training is up to date

* Start date: 01/07/2018
* Project length: 1 year
* Hours per week: 40
* Location: Breda

* Accurate and structured way of working
* Degree in Economics, Business Administration or related area
* Minimum 2 to 3 years of related experience in customer service or supply chain
* Ability to multi task and work within diverse, international group of people
* Affinity with computer work including excellent Excel skills
* Advanced communication skills
* Fluency in English, both in oral and written communication
* Experience with issue handling in a logistic environment
* Ability to set priorities
* Preference: ERP experience

Apply now
Are you the new Associate Customer Service? Apply now online or to speak to Michelle Smit via 020 522 15 88 or m.smit[a]