Sr Specialist Complaint Handling

Location: Tokyo Salary: ¥7000000 - ¥10000000 per annum + competitive
Sector: Medical Devices Type: Permanent

Excellent job opportunity for a GVP / Safety or QA Specialist who is looking for an opportunity at a global Medical Device Company which is famous for great products and wonderful work atmosphere. If you want to work with state-of-art devices and amazing team, this is a role for you!

Also, this role career path leads in 2-3 years to becoming the QA Group Manager!


As a Sr. Complain Handling Specialist you will be responsible for handling to complaints and inquiries appropriately and train to become the next QA Manager.


  • Handling complaints and inquiries in terms of the Call Center
  • Ensuring accurate and sufficient data entry into GPCMS
  • Assist in management of the outsource in terms of the Call Center and GPCMS
  • In charge of updating / revising SOPs and manuals

<Rewards & Benefits>

  • Competitive salary package and bonus system
  • Career path to becoming QA Group Manager in 2-3 years
  • Great Benefit system and retirement packages


  • 3 years' experience in one of the followings; consumer / customer response service, Sales Representative (MR is preferred), Medical Safety, Quality Assurance / Experience in Pharmaceutical or Medical Device industry is preferable
  • Moderate use of English

<Apply now>

Are you ready for a new adventure as a Complain Handling Specialist?

Please kindly send an email m.ambroziak@realstaffing or call Monika Ambroziak (03 4520 4041)

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